Beachwood Plastic Surgery and Medical Spa
The Company
Dr. Steven Goldman opened The Beachwood Plastic Surgery and Medical Spa (BPS) in 2006, after serving as Interim Chief of Plastic Surgery at University Hospitals of Cleveland/Case School of Medicine. The practice offers a wide range of surgeries but emphasizes certain procedures including cosmetic surgery, breast reconstruction, facial reconstruction and plastic surgery after gastric bypass. It is located in Beachwood, Ohio.
"WorkflowEHR really impressed me. The software is exactly what I was looking for."
- Steven Goldman, M.D.
The Business Critical Issue
Upon making the decision to open his private practice, Dr. Goldman knew that implementing an Electronic Health Record (EHR) solution was essential. Not only did he want to convert his current paper charts to electronic, Dr. Goldman also needed to develop a system that would enable him to bypass the building, prepping and storage of new patients' paper charts. BPS's specific needs included:
- Reduce staff time spent pulling and prepping charts
- Eliminate the need for paper charts and the resulting storage space for new patients
- Implement an EHR quickly and affordably
- HIPAA compliant solution
"I feel confident that I am providing my patients with improved patient care as a result of using workflowEHR."
- Steven Goldman, M.D.
The Solution
Dr. Goldman thoroughly research EHRs in the market, however he was disappointed with their functionality. Finally, a colleague referred him to Workflow.com. "workflowEHR really impressed me," said Dr. Goldman. "The software is exactly what I was looking for."
Implementation began just before Dr. Goldman opened his practice in the summer of 2006. "I couldn't believe it - within a month of contacting them, a Workflow.com support team member was on-site for implementation and training," he said. "We were up and running as soon as my practice opened."
According to Dr. Goldman, the main benefit of workflowEHR is the fact that everything regarding his patients is available on a tablet PC, allowing him to access patient information anytime, anywhere. In addition, efficient access to records and daily schedules save BPS time and paper.
The Results
By implementing workflowEHR, Dr. Goldman and BPS saw positive results in the following areas:
Improved chart storage and access
By implementing workflowEHR, BPS was able to eliminate storage of paper charts. In addition, the practice has been able to operate with a lean staff since there is no time wasted on chart retrieval and prep. Lost or misplaced patient charts? It's a thing of the past.
"In all honesty, the simple fact that I don't have to carry around patient charts anymore makes this worth the investment!" explained Dr. Goldman.
Scheduling
workflowEHR has made scheduling easy for BPS. "Since all the staff members have access to workflowScheduler, we don't have to worry about passing around a scheduling calendar or worrying about double-booking appointments," said Dr. Goldman.
"The highly involved customer support was an unexpected benefit," said Dr. Goldman. "It really makes a difference to know that I can call anytime, day or night, and get the support I need."
- Steven Goldman, M.D.
Risk Management
workflowEHR has made a significant impact on risk management for BPS. According to Dr. Goldman, "I feel confident that I am providing my patients with improved patient care as a result of using workflowEHR." For example, automatic alerts remind users to check the status of laboratory studies.
Inter-Office Messaging
Workflow.com's inter-office messaging has streamlined BPS' internal communication. Prescription refill requests, clinical calls, and general inter-office messages are sent quickly and easily. In addition, action statuses are tracked and patient charts can be attached directly to the message for immediate access to patient information.
Superior Customer Support
Workflow.com is one of few companies who provide live telephone technical support 24 hours a day, seven days a week, and 365 days a year. "The highly involved customer support was an unexpected benefit," stated Dr. Goldman. "It really makes a difference to know that I can call anytime, day or night, and get the support I need."
Summary of Results:
- Eased transition into the new practice
- Eliminated paper charts
- Reduced costs with a leaner staff
- Provided instant access to patient charts anytime, anywhere
- Simplified scheduling
- Streamlined internal communication
- Improved patient safety and risk management
- Improved HIPAA compliance
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