Dr. Senders and Associates Pediatrics
The Company
Dr. Senders and Associates is an exciting and innovative pediatric practice- one that looks to recapture old world concern and sensitivity, within a state-of-the-art diagnostic and educational framework. In designing their facility, Dr. Senders and Associates focused on making children feel comfortable in a medical environment. The practice is located in Beachwood, Ohio.
"Workflow.com treats us like partners, not customers."
- Shelly Senders, M.D.
The Business Critical Issue
Dr. Shelly Senders, the driving force behind Dr. Senders and Associates, had a vision for providing medical care to children. That vision included service 7 days per week, with parent coaching, a pharmacy and other child-centered treatment options all under one roof. That vision did not include patient records - which hindered the ability of caring practitioners to provide immediate responses to worried parents. Signing off on notes, calls and billing and responding to clinical calls were all difficult (if not impossible) in a paper world. The practice had very specific needs including:
- Since the practice sees patients seven days a week, they required 24x7x365 customer support
- Efficient and easy to use solution that would enhance their ability to provide excellent patient care
- Paperless office, including an internal messaging feature and a complete Electronic Health Record that could be accessed anytime, anywhere
- HIPAA compliant solution
The Solution
Dr. Senders and Associates put together a list of their top items they were seeking in an Electronic Medical Record. It needed to take care of paper charts - making them completely paperless. It also needed to handle clinical messages properly, be able to cut down repetitive tasks and keep track of their research function. After looking at several products, Dr. Senders and Associates decided on Workflow.com. Workflow.com is committed to 24 / 7 customer service, is web-based so that the practice can access messages from anywhere and is able to quickly respond to customer needs.
The Results
By implementing workflow.com solutions, Dr. Senders and Associates saw positive results that included:
Completely Paperless Office
Dr. Senders and Associates was able to move into its new facility - with no paper records. The result is a well conceived facility housing a pharmacy and other facilities convenient to children and parents. Dr. Senders and Associates is also able to monitor the progress of all their patients remotely using the web-based workflowEHR.
Prior to adopting workflowEHR, paper charts created a great deal of extra work at the end of the day for the medical assistants and front office employees. Re-filing could sometimes take hours. Today, the practice has converted all of its patient files to an electronic format which can be viewed and updated during encounters, leaving no burdensome tasks at the end of the day.
Inter-Office Messaging
Messaging is now simplified. Not only does this feature help the office remain paperless and improve efficiency, it is helpful in potential malpractice situations because messages and resulting actions can be tracked. In addition, the applicable patient chart is automatically attached to the message for immediate access to information.
Improved Efficiency
In the case of Dr. Senders and Associates, Workflow.com's software has enabled the staff and practitioners to dramatically increase their productivity. In addition, each and every piece of information needed for an encounter is available with the click of a mouse (including the entire patient chart)! For Dr. Senders and Associates, this has been invaluable. According to one medical assistant, "We can't function without it!"
Easy to learn
The new facility and other new challenges have brought new staff to the practice, and this staff has quickly learned WorkflowEHR. According to one staff member, after just two weeks, she felt very comfortable with the software. She could easily navigate through the various screens to process her patients and schedule appointments with minimal training.
Summary of Results:
- Completely paperless office, resulting in reduced costs and more efficient time management
- Simplified internal messaging helps the practice manage communication among staff members
- Immediate access to patient records anytime, anywhere
- Easy to implement and learn, allowing new users to be trained quickly
- Improved HIPAA compliance
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