Services

Implementation and Training

In order to provide the most efficient implementation possible, much of the work is completed in collaboration with you, before we come on-site. The entire process will receive the careful attention of a designated Project Manager who will coordinate the implementation of your Workflow.com solution.

A sample summary Statement of Work is shown below. It outlines the various phases of implementation and is presented in chronological order, with some processes executed simultaneously.

Discovery and Planning

  • Process Assessment
  • Third Party Interfaces
  • Hardware Analysis
  • Collect and Analyze Forms
  • Back File Scanning Planning & Sizing

Software Configuration

  • Production Scanning Configuration
  • Third Party Interface Testing
  • Patient Chart Configuration
  • Forms and Template Configuration

Quality Assurance Internal Testing

  • Solution Verification
  • Customer Approval of Configuration
  • Third Party Interface Validation

Implementation and Training

  • Production Document Scanning Commences
  • Remote (web-based) support staff training
  • Remote (web-based) pilot and provider training
  • Configuration "tweaking"
  • Customer acceptance

Project Management

  • Principal Oversight
  • Administrative

Ongoing Support

  • Proactive Solution Monitoring
  • Solution Backup and Verification
  • Telephone Technical Support
  • Software Upgrades